OLAI is a digital support service that assists older adults in navigating online tasks with confidence. It offers calm, step-by-step guidance for activities such as booking GP appointments, making video calls, sending emails, and managing online banking, using plain language and clear illustrations. OLAI aims to reduce the stress associated with new technology, helping users stay connected to essential services and loved ones. The service also supports family members, often referred to as the 'sandwich generation', by providing their ageing parents with reliable tech assistance, thereby alleviating family tensions. OLAI partners with organisations like care homes, NHS trusts, and housing associations to promote digital inclusion among older adults.
