Enera provides an AI driver experience platform for the electric vehicle charging industry. Its software helps charge point operators understand why charging sessions fail, even where charger uptime appears high. The platform listens across support channels such as calls, email and WhatsApp, turning driver issues into actionable insight. Enera also designs proactive and reactive AI agents that support drivers across channels, helping resolve problems such as authentication failures, payment issues, stuck sessions and charger errors. Its managed service integrates with CRM, ticketing and charge point management systems, while offering enterprise-grade security and privacy controls.
